Practice Policies & Patient Information
Compliments, Concerns and Complaints
You can address your compliments, concerns and complaints to the practice manager by
- handwritten
- verbally
or via NHS Birmingham and Solihull ICB:
- Compliments, concerns and complaints :: NHS Birmingham and Solihull
- Email: bsol.patientexperience@nhs.net
- Telephone: 0121 203 3313
- Write to: NHS Birmingham and Solihull Integrated Care Board, Patient Experience and Complaints Team, Alpha Tower, 8th Floor, Suffolk Street Queensway, Birmingham, B1 1TT
or via Healthwatch Birmingham and Solihull:
- Contact Us – Healthwatch Birmingham & Solihull
- Email: info@healthwatchbsol.org.uk
- Telephone: 0800 652 5278
- Write to: PO Box 16875 – Birmingham – B16 6TN
Disabled Access
The practice premises have suitable access for al disabled patients, we have hearing loops, wide doors for wheelchairs and access to a disabled toilet.
GDPR
Please Click Here to view how we use your information.
Please view our GDPR data protection and confidentiality policy.
Guide to the UK General Data Protection Regulation (UK GDPR) | ICO
Choose if data from your health records is shared for research and planning – Make your choice about sharing data from your health records – NHS (www.nhs.uk)
The Privacy and Electronic Communications Regulations sit alongside the Data Protection Act and the UK GDPR. They give people specific rights in relation to electronic communications.
Access to Service Information (A2SI) Directory of Services (DoS): GDPR information – NHS Digital
The Data Protection Act updates our data protection law for the digital age.
Data Protection Act 2018 – GOV.UK (www.gov.uk)
Preference of Practitioner
All patients have the right to express a preference of practitioner if they are available to book.
Publication of GP Earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
2020 – 2021
The average pay for GPs working in Heathfield Family Centre in the last financial year was £123,845 before tax and National Insurance. This is for 3 full time GPs.
2019-2020
The average pay for GPs working in Heathfield Family Centre in the last financial year was £118,549 before tax and National Insurance. This is for 3 full time GPs.
2018-2019
The average pay for GPs working in Heathfield Family Centre in the last financial year was £109,887 before tax and National Insurance. This is for 3 full time GPs.
Review of Data and Security, Consent and Opt-Outs
The Equality Act 2010
Please click the link below to read the Equality Act Code of Practice.